FAQ
You can find answers to frequently asked questions here.
Contact our online customer service, or email us and leave your inquiry, we will get in touch with you shortly!
What licenses does DK Trade have?
DK Trade is a brokerage company licensed and regulated by Financial Services Authority St. Vincent and the Grenadines (SVG FSA) First Floor, First St Vincent Bank Ltd Building, James Street, Kingstown St. Vincent and the Grenadines.
SVG FSA has the power and authority “to regulate, supervise and develop non-bank financial services sector” by law. You can see a copy of our license by clicking here.
Is my fund in DK Trade guaranteed?
DK TRADE strictly follows the standards of international top financial supervision to serve our clients and manage client funds. The retail client's funds are independently deposited in the world's top banks and are completely isolated from the company's operating funds.
Individual accounts on DK Trade are under protection up to £1,000,000 without any cost or fees to our clients for the insurance service. Our retail clients are completely covered against any issue while for professional clients the nature and the volume of insurance depends on the type of agreement we have.
What is DK Trade’s trading execution model ?
DK Trade is a SVG FSA regulated broker with a fully automated No Dealing Desk (NDD) execution model, providing liquidity from global, top-tier banks and hedge funds.
What is your server time？
As DK Trade serves clients around the world, our company's server time is GMT+2.
How can I open a LIVE account?
You can enjoy the efficient and secure account opening services in the customer area, please click here to open an account.
What documents do I have to provide to DK Trade for opening a live trading account?
Abiding by the law and regulations, DK Trade requires two legal documents to process your application for a live account: one document to prove your identity and one document to prove your address.
• 1 x Government-Issued ID with Photo
This can be your National ID Card, your Passport or your Driver’s License.
Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
A valid proof of address can be one of these:
Utility Bill,
Tax Bill,
Bank Statement(that include name and address)
Documents cannot be older than 3 months and they must state your permanent residence address. Please note that credit card or mobile phone statements are invalid.
I forgot my Client Area password, what do I do?
Go to the Client Area login page click on the ‘Forgot your Password?’ link under the ‘Login’ button and follow the instructions on how to reset your password. For further assistance, please contact our Client Support team.
I forgot my MT4 password, what do I do?
You can change the password of your MetaTrader 4 account inside the secure Client Area. For further assistance, please contact our Client Support team.
Are trading conditions the same on my demo and live account?
Yes, trading conditions for Demo and Live accounts are the same. Demo accounts use virtual currency and require no investment to practice trading.
Can I trade outside regular market hours?
Certain markets will be quoted outside their normal trading hours, this is called 'Grey Market' pricing.
Do I have to pay tax on my winnings?
Tax laws vary from country to country. Please seek independent financial advice if you are in any doubt.
Which base currency I can trade with?
You will be able to trade in USD/GBP/EUR as base currency.
What are the procedures if I have a complaint?
If you have any complaints or queries, please contact us either by phone or e-mail: support@dktrade.com
How do I change my personal details?
To change your personal details we will require signed written, faxed or scanned notification of the changes. Please use the details below:
Email: accounts@dktrade.com
What’s the difference between Variable and Zero Account?
DK Trade has two account types, a Variable account and Zero account. DK Trade does not charge a commission on Variable Accounts but instead marks up the spread by certain pips above the Inter-bank rate received from our liquidity providers. DK Trade True ECN account shows the raw inter-bank spread received from our liquidity providers, on this account we commission of $7 for FX and $10 for Precious Metals per standard lot round turn.
What are the spreads offered by DK Trade?
We offer floating spreads for all accounts.
Variable account, starting from 1.8 with no commission.
Zero account, staring from 0.6 with low commission.
You can view more detailed spreads on the MIS page.
At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.
What is the minimum deposit?
The minimum deposit for all account types is $500.
What are the leverage DK Trade offers?
DK Trade offers leverage from 1:1 to 1:1000. You can change your account leverage at Client Area.
Can I have multi accounts at DK Trade?
DK Trade allows clients open multi accounts, you can open them at Client Area.
What is DK Trade’s Trading Hours?
DK Trade MetaTrader Hours is GMT+2.
Please note that trading hours of the specific product may differ. You can go to the "MIS" page for details.
What are the minimum and maximum trading size DK Trade offers?
The minimum trading volume is 0.01 lots and the maximum is 100 lots. Up to 200 orders at the same time, including pending orders.
Do I get any requotes?
DK Trade is one of the few NDD brokers that don’t have any requotes.
What is your order execution speed?
Our average execution speed is around 0.1 seconds.
Is scalping and hedging allowed?
DK Trade allows hedging, but scalping strategies is not acceptable. Our spreads and trading conditions are the preferred choice of many day traders globally.
What are your margin call/stop out levels?
Our margin call / stop out levels are 100% / 20%
Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 500.
When you opened the account, you had a 500 EUR equity on your account. When the position starts to move against you and your account equity falls to 250 EUR, you will have a margin call. But your position will not be closed yet. When your account equity falls to 30% of the required margin, then the system starts to close your positions immediately.
Taking the above example, if you open a position with 500 EUR of margin and your account equity falls to 100 EUR, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.
If, while closing the positions, your account equity reaches a level of more than 50% of the required margin, all other positions will remain open.Where can I check the SWAP rates?
We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT4, MT5 and WebTrader platforms. You can also check the swap rates by logging into the MT4, MT5 and WebTrader trading platforms and select: View > Symbols > Open product group > Select product > Properties.
There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at 10 pm UK time (GMT 22:00).
Do I receive statements?
Yes, statements will be sent via e-mail. DK Trade recommends that you have statements sent by e-mail for speed, reliability and security.
What happens to orders that are attached to an open position when that position is closed?
If you have any orders that are attached to a position that has been closed, then these will automatically be cancelled. But this is not a guarantee and it would be best market practice for you to check that this is the case.
What happens if the market gaps through my order level?
In volatile market conditions it may be possible for an order to be triggered at a level that is less favorable than the order price you specified. This is known as gapping or slippage. In this situation DK Trade will endeavor to execute the order at the first or most reasonable price available to us.
How does the platform cope with Firewalls?
The trading platform functions well with most firewalls. In case of an unlikely problem, please email support_cn@dktrade.com for further help.
What happens if I cannot log on to the DK Trade platform?
If you have any difficulties in using the platform or any other trading queries please email support_cn@dktrade.com.
How secure is the DK Trade platform?
DK Trade uses an industry standard encryption policy. Your access to our Secure Client Area is encrypted and your
SVG FSA has the power and authority “to regulate, supervise and develop non-bank financial services sector” by law. You can see a copy of our license by clicking here.
DK TRADE strictly follows the standards of international top financial supervision to serve our clients and manage client funds. The retail client's funds are independently deposited in the world's top banks and are completely isolated from the company's operating funds.
Individual accounts on DK Trade are under protection up to £1,000,000 without any cost or fees to our clients for the insurance service. Our retail clients are completely covered against any issue while for professional clients the nature and the volume of insurance depends on the type of agreement we have.
• 1 x Government-Issued ID with Photo
This can be your National ID Card, your Passport or your Driver’s License.
Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
A valid proof of address can be one of these:
Utility Bill,
Tax Bill,
Bank Statement(that include name and address)
Documents cannot be older than 3 months and they must state your permanent residence address. Please note that credit card or mobile phone statements are invalid.
Email: accounts@dktrade.com
Variable account, starting from 1.8 with no commission.
Zero account, staring from 0.6 with low commission.
You can view more detailed spreads on the MIS page.
At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.
Please note that trading hours of the specific product may differ. You can go to the "MIS" page for details.
Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 500.
When you opened the account, you had a 500 EUR equity on your account. When the position starts to move against you and your account equity falls to 250 EUR, you will have a margin call. But your position will not be closed yet. When your account equity falls to 30% of the required margin, then the system starts to close your positions immediately.
Taking the above example, if you open a position with 500 EUR of margin and your account equity falls to 100 EUR, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.
If, while closing the positions, your account equity reaches a level of more than 50% of the required margin, all other positions will remain open.We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT4, MT5 and WebTrader platforms. You can also check the swap rates by logging into the MT4, MT5 and WebTrader trading platforms and select: View > Symbols > Open product group > Select product > Properties.
There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at 10 pm UK time (GMT 22:00).
